The Onwords Sales SOP (by Kavin)
The system behind the sale, from lead to ticket to points
Course 02 taught you how to sell. This one teaches you how Onwords works. The Golden Hour, the confirmation call, Bill 2.0, the ticket clocks, who escalates to whom, and how your points are counted. Written by Kavin, COO.
What you will learn
Useful from day one.
- Call every lead inside the Golden Hour.
- Raise the order form and proforma the right way.
- Count your own points before you quote.
Course plan
Lessons
4 total
- 0124 min
The Flow to Sale
From an advertisement at 9 in the night to a signed order form. Round robin, the Golden Hour, the confirmation call, and the two documents that make a sale real.
- 0226 min
Installation and Service
From advance collected to a customer who stays happy. The handover call, the four pre-requisites, refunds, and the ticket system that management sees most clearly.
- 0318 min
Who Controls Who
The sales workflow and its accountability map. Seven control points, one owner each, one escalation path each, and the three funnel numbers that tell you where to look.
- 0422 min
How You Are Measured
The PR points and target system. Why points replaced sale value, the two part formula, two worked examples, and the one line that turns your salary into your target.